Turner Engineering Terms and Conditions

Turner Engineering - your UK Specialist in Land Rover Engine Parts


About Us

This web site is owned and operated by Turner Engineering who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
 
Our Contact details:
Turner Engineering
Churchill House, West Park Road, Newchapel, Surrey, RH7 6HT, United Kingdom
Phone: +44 (0)1342 834713
Email: sales@turner-engineering.co.uk
 
VAT registration No: GB 210 9301 15
EORI No: GB 210930115000
 
Divison of Agency & General Investment Co Ltd
Registered in England No: 1115015 - Registered Office : BR1 3RA

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
 
We accept card payments and payment by Paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
 
We accept Visa, MasterCard and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
 
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
 
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
 
It is the responsibility of the customer to order the correct part for application. 

Shipping And Handling

We use a courier to ship your order. Cost will be calculated according to weight and destination and is calculated when you proceed to Checkout. First place your order and fill in your delivery address, then Shipping Costs will show  To calculate your exact Shipping Costs please go to Checkout. Note: Russian Federation - shipping to a business address only due to customs restrictions.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 1 - 2 business days. International orders are generally received in under 2 - 5 working days dependent upon part of the world.
 
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Any shortages must be reported within two working days of receipt of order.  Please quote your order number in all correspondence.
 
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK 20% VAT is added. All other export orders are VAT free. Local tax and/or duty may apply.
 

Duties and Taxes

All sales orders dispatched to overseas international destinations will be subject to customs clearance, duties and taxes. These charges will be calculated by the shipping agent and they shall contact the recipient (customer) to arrange payment. The payment and onus of any duties and taxes is the responsibility of the recipient. The charges are specific to the recipient country, these are calculated on value, quantity, weight and shipping value.
 
If the duties and taxes payment is not received from the recipient to the shipping agent, the recipient will be responsible for any charges of the delivery being returned to the consignor (Turner Engineering) and will be charged such amount by Turner Engineering. If the recipient requires redelivery of the sales order they will be responsible for an additional delivery payment.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Card details are not stored. Turner Engineering holds a Certificate of PCI DSS Merchant Compliance issued by Security Metrics
 

Guarantee

Parts warranty & Liability - All new products are covered by a 12 month manufactures warranty unless otherwise stated. You must notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty product must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Any defective parts must be returned and received by us before it can be exchanged. All warranty items are subject to a physical inspection which may involve returning the item to our supplier to verify the fault before it can be exchanged or refunded. The warranty commences from the original invoice date and not the date of fitment or first use. The warranty covers defects to the item when fitted and used correctly for normal everyday use but does not apply to items used for any extraordinary or unusual uses such as competition, racing, rallying or items subsequently stripped down, altered, modified or adapted etc. in any way than their original design or intend use. Although we are by law liable for death or personal injury caused by our proven negligence and by The Sale Of Goods act 1979, our warranty only covers the product in question and not for any consequential loss or cost, e.g. garage labour, recovery, car hire, re-delivery, parking fines etc.  No claim will be validated if the failure is caused by misuse neglect, overheating, incorrect installation or failure of a related component. Upon acceptance of any warranty item it will be either repaired or replaced free of charge and will only benefit from the balance of the original warranty. Subject to a replacement not being available a full refund will be given. 
 
All export sales are subject to English law and the jurisdiction of the English courts.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01342 834713 (International +44) or write to us at Turner Engineering, Churchill House, West Park Road, Newchapel, nr Lingfield, Surrey, RH7 6HT, United Kingdom

Privacy Policy

Turner Engineering do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

You are entitled to cancel your order and return the goods within 7 working days for refund (less payment processing charges). Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. If an order is cancelled beyond 7 working days a 15% handling charge applies. 
 
Any goods returned should be in their as supplied original, clean packaging, in saleable condition.
 
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
 
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
 

Remittance Terms

Our terms of payment are with order.